Recently Hood students have been finding that not all of their emails have been going to their inbox, but rather to a folder called “Clutter” set up by the email server.
Clutter is a Microsoft feature that takes emails that it believes you will delete or are not of importance and move it to the Clutter folder by the program. There are a variety of factors that Microsoft looks at before messages are moved like the user’s participation in the conversation.
For some students this has been an inconvenience, senior Sara Eckard tweeted “Found out that clutter suddenly started picking up my emails this week and I’m not a fan.”
Eckard later said that she turned off the feature and believes that it has been working since. “Once I had realized that anything not coming from faculty was going to my clutter, I went in and found week’s worth of student events emails. I was able to fix it, or at least I believe I did. I now check it regularly to make sure I’m not missing anything and so far it’s been good,” said Eckard.
“Hood IT does not recommend, nor discourages, the use of this feature. The decision to use this feature is purely at the discretion of the Office365 user,” said Bing Crosby, e-mail administrator.
Crosby provided more information on the program, Clutter is turned on by default, and that the feature is trainable, the user can send certain emails to clutter, as well as move them out of clutter and into the inbox.
If students want to turn off the feature, they must click “Options>Mail>Automatic processing>Clutter,” according to Crosby.
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