Mark H. Russ
300 Northern Ave.  Apt. 3I
Hagerstown, MD 21742
240-527-0161
Mark.Russ@hotmail.com

Experience             ARC OF WASHINGTON COUNTY                      Hagerstown, MD
                                Professional Support Staff                                            May 2012 to current

                               CITIBANK                                                                  Hagerstown, MD
                               Fraud Associate                                                             August 2010 to May 2012 

• Monitored credit card accounts for fraudulent activity and updated records
• Contacted cardholders to verify activity and purchases
• Reported suspicious activity to management
• Trained new employees on company policies and procedures
• Adjust schedule adherence

                              WESTMINISTER COMMUNITIES OF FLORIDA   Bradenton, FL
                               Certified Nursing Assistant/Medicine Aide                          May 2007 to May 2010

• Assisted residents with daily care
• Updated medical records for nurse and facility
• Administered medication
• Trained new employees on company policies and client care

                               WELLS FARGO HOME MORTGAGE                      Frederick, MD
                               Customer Service Representative                                       November 2004 to October 2006

• Updated records for clients on accounts
• Advised clients of additional company services
• Addressed inquiries regarding Taxes, Escrow, Insurance, Payments
• Trained new employees on company systems, account navigation, scheduling

Education              HOOD COLLEGE                                               Frederick, MD

                              Bachelor of Arts                                                    Degree expected May 2014   
                              Major: Communication Arts         

                              Hagerstown Community College                          Hagerstown, MD

                              Associate of Arts                                                   May 2012


 

Honors/Awards

Dean’s list

Hagerstown Community College and Hood College

Hagerstown Community College

Major: Psychology
Cum Laude 3.6 GPA

Phi Theta Kappa

Related Courses

Visual Media Production         Writing for Business and Management     Public Speaking
News Writing                          Editing and Layout                                  Introduction to Public Relations
Online Journalism                    Mass Media and Society                         Feature Writing

Skills

Proficient in Word and PowerPoint
Proficient in blogging

• Word Press
• Weebly

Proficient in social media

• Facebook
• Twitter
• Instagram

Working Knowledge of InDesign